Ohio's most advanced indoor gun range, featuring 24 shooting lanes.
These are unprecedented times and we are all learning to manage through the rapidly changing situation together. Please know that the health and safety of our customers, as well as our own employees, is our top concern. During these unsettling times, we understand that everyone is concerned for their safety and wants to take the necessary precautions for their family. We are experiencing very significant increases in in-store and online order volume, as well as an increase in customer service inquiries through e-mail and phone calls. We want to be able to serve as many of our customer's needs as possible, but of course there are many limiting factors that dictate the number of customers we can serve in each workday.
In response to our current environment, the following actions and policy changes are being taken to manage the situation at hand:
Please check back to our website for changes to the actions and policies below, as things continue to evolve each day.
Dear Vance Outdoors Customers,
Beginning Sunday, March 29th at 6 p.m., we will resume accepting online orders for firearms & ammunition. These orders will be for in-store pickup only.
After placing your order online, you'll then be redirected to a reservation page, which will list available dates and times for you to arrange your pickup at one of our store locations. We will only allow one customer per reservation in our stores.
If you have any other firearm related transactions, such as: transfers, repairs, layaways, etc; please contact your preferred store during our new temporary store hours to schedule an appointment.
Until further notice, our temporary store hours will be as follows:
At Vance Outdoors, we believe that during a time of crisis we should all work together towards a common good of our community. Our priority during this time has been the safety and welfare of our employees and our customers. We have done our best to stay open to allow our community members the ability to exercise their right to protect themselves and their property during these uncertain times. Over the past week, we have restricted the hours we are open and we have restricted the number of people we have allowed in our stores to maintain social distancing as much as possible. We also implemented additional cleaning and sanitizing procedures within the stores.
In light of the latest news and updates relating to the COVID-19 virus, we have decided it is in everyone’s best interest to close our retail locations to the public effective immediately. We plan to be closed at least through March 30th. We will continue to listen to Governor DeWine and the health-care experts' instructions and assess our re-opening date based on the information and recommendations at hand.
For any customers who have a paid for a firearm or any other product that is on layaway OR on hold for an in-store pick-up, we understand your frustration and we will be working to communicate with each and every one of you to determine what you would like to do with your layaway during this closure. You will have the option of keeping your product on layaway so it is here for you when we re-open the doors, or you can choose to cancel the layaway and we will refund your money. If you would like to cancel the order, please e-mail us at email@example.com with your name, contact number and your order number and indicate you’d like to cancel for a full refund. We will reach out to each of you beginning this Monday, March 23rd to determine your desired course of action. Please have patience and know that we will be in contact with everyone as quickly as possible.
Any other inquiries should be sent to firstname.lastname@example.org. We will have someone responding to your emails beginning Monday morning. We appreciate your loyalty and patronage and look forward to seeing you in our stores very soon.
All annual memberships will be extended by an additional month.
All monthly memberships will be extended by the amount of days our range has been closed this month.