Frequently Asked Questions

Returns and Refunds

1. How do I return something I purchased?

Most new, unopened items shipped and sold by Vance Outdoors may be returned within 30 days of delivery for a full refund of the product. Items must be returned in new condition and in the original product packaging.

1. Contact us at (740) 527-6200 or send us an email.
2. We will provide you with a pre-paid FedEx label to return the package to us.
3. Please do not place shipping labels on the item's original packaging. When sending the item back, place the original package into a shipping carton.
4. Products must be in new condition, in the original box and/or packaging, and must include all blank warranty cards, manuals, and accessories.
5. Return shipping costs may be deducted from your refund depending on the reason for return.

More about our Return Policy.

---

2. Can I return a firearm?

Customers have 24hrs to return a new firearm in unfired, new condition, with everything that it comes with from factory. You will be charged a $25 restocking fee with the remaining balance given back in store credit. You will not receive any cash back if you return a firearm to us. We do not allow returns on used firearms.

---

3. How long does it take for me to get a refund?

Refunds will be issued in the same payment form as tendered at the time of purchase. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive your refund more quickly.

This time period includes the transit time for us to receive the return from the shipper (5 to 10 business days), the time it takes for us to process your return once it has been delivered back to us (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).

---

4. I am returning an item purchased with a Gift Card or Gift Certificate. How will I be reimbursed?

Orders placed using Gift Cards/Gift Certificates as payment will be refunded in the form of a Gift Certificate. The Gift Certificate number will be emailed to your e-mail address on file.

---

5. Do you price match if an item goes on sale after my purchase?

Yes! If we lower the price on an item you ordered from Vance Outdoors within 5 days of your original purchase, you may contact us anytime within that 5 day time frame, and we'll be happy to issue the difference in the form of a store credit.*

*Items listed on our Weekly Deals page(s) are exempt from any price matching for previous purchases. Prices are subject to market conditions.

Payment Information

1. Do you allow Cashier's Checks or Money Orders?

No. At this time Vance Outdoors does not accept Cashier's Checks or Money Orders.

---

2. Why can't I use PayPal?

We do not accept PayPal as a method of payment, due to PayPal's policy restricting firearm-related transactions.

---

3. Do you charge sales tax on items?

Items sold on VanceOutdoors.com and shipped to locations in the US, including territories, may be subject to tax. For states that impose an online sales tax, Vance Outdoors is required by law to collect sales tax equal to the combined state and local rates of the address where your order is delivered to.

If you are a business that purchases items for resale, you may be exempt from paying sales tax on those items. If you believe your purchase should be exempt from sales tax, please contact us.

---

4. Do you charge a fee for using credit cards?

No. Vance Outdoors does not charge a credit card fee.

---

5. What forms of payment do you accept?

Vance Outdoors currently accepts Visa, MasterCard, Discover, and American Express for all orders. We do not accept credit cards from Chime, Cash App, Venmo, or any non-US credit cards.

---

6. Do you offer any layaway options for firearms?

Yes. We do have a Layaway program.

Product and Ordering Questions

1. How do I know if a product is in stock?

The inventory and availability of products on VanceOutdoors.com is real-time and reflects what is in stock at the moment. Once a product is out of stock, the "Add to Cart" option will no longer be available.

---

2. The item I want is out of stock. What do I do now?

We are very sorry that the item you need is out of stock. On the item page, next to the product photo, there is a link that says "Notify Me When Available". If you click on that link, you will see a popup that will let you add your email address to our notification list. When that item becomes available you will receive an automated email letting you know that your item is available for purchase.

Signing up for the notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.

---

3. I tried to checkout and the item in my cart was no longer available. What happened?

We are sorry that you were not able to complete your order. The inventory and availability of products on VanceOutdoors.com is real-time and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee that item for you, until you have completed the checkout process. Until checkout is complete, another customer may purchase the item even if it is in your cart.

Selling your own Firearm

1. Does Vance Outdoors buy firearms?

Yes, we will buy your firearms! Whether you're looking to upgrade your everyday carry, or sell an entire lot of firearms, we are prepared to make you an offer for your guns. Learn more here.

---

1. How do I cancel or change my order?

Please contact our Customer Service team at (740) 527-6200 immediately if you need to change or cancel an order. If it is after business hours, please contact us through e-mail.

Important: Orders that have entered the shipping process can't be modified. If your order is being prepared for shipment, it cannot be changed by you or by our customer service team. At that point, you have the option of refusing the package or returning it to us.

---

2. What is the status of my order?

You can view the status of your order by logging into your account and clicking on Your Orders.

---

3. I just received my tracking number, but the carrier's website said the tracking number was not found. What happened?

Once we have processed your shipping label, and until the package has been scanned by the shipping carrier, there may be a delay before you start seeing tracking details. This may take up to 24 hours to update on the carrier's website.

1. How do I track my package?

After an order has shipped, you can find tracking information in your order details by checking your order status. Once your package has shipped, there will be a tracking number available that you can use on the FedEx or USPS website, depending on which carrier shipped your package.

---

2. How much does standard shipping cost?

Shipping charges depend on the product(s) being ordered. Orders containing ammunition or reloading products will have additional shipping charges. For more information on our shipping charges, please visit our Shipping Information page.

---

3. Can I choose which Shipping Carrier delivers my package?

Most orders shipped by Vance Outdoors are sent by FedEx. You may request that we ship USPS, but this may include additional shipping charges. We do not use UPS as a shipping carrier.

---

4. Do you ship outside of the U.S.?

We currently do not offer shipping outside of the continental United States, Alaska, and Hawaii.

---

5. I just received my tracking number, but the carrier's website said the tracking number was not found. What happened?

Once we have processed your shipping label, and until the package has been scanned by the shipping carrier, there may be a delay before you start seeing tracking details. This may take up to 24 hours to update on the carrier's website.

---

6. I chose an expedited shipping method for my firearm, but it still hasn't shipped. Why is that?

There are a few factors that may delay the shipment of a firearm. These include, but are not limited to:

• Whether we have the receiving dealer's Federal Firearms License (FFL) on file, or if we need to obtain that from them
• Receiving proper credentials for law enforcement firearm purchases
• "Non-compliant" firearms being shipped to a state with restrictions (such as California). This may require approval from the receiving dealer and/or additional documentation

Unfortunately, many of the factors that could delay a firearm shipment are out of our control. However, there are a couple things you can do that may minimize the chance of a delay:

• Choosing an FFL dealer from our database. These dealers are on file with us, which means we already have a copy of their FFL.
• Verifying that the firearm you want to purchase is legal in your city or state. Even if you choose an FFL dealer from our database, this doesn't guarantee that we have the additional, relevant documentation required for "non-compliant" firearms. There may be additional paperwork required that is unique to each purchase, or documentation that the FFL dealer has to send to us.

---

7. Can I change the address on a package that has already been shipped?

If your package contains a firearm and has already been shipped, the shipping address cannot be changed. To change the shipping address on an eligible package, there is a $15 fee per package.

8. Will my package(s) require a signature for delivery?

Packages that contain $350 or more of merchandise may require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. All packages containing a firearm will always require an adult signature. After three delivery attempts, the package will be returned to us.

1. Can I buy a firearm online?

Yes, you can purchase a firearm online just like any other product. The only difference is that we cannot ship a firearm directly to you. A firearm must be shipped to a licensed firearms dealer, where you can pick it up.

---

2. Can you ship a firearm to my house?

No, we can not ship a firearm to your house, unless you have an FFL.

---

3. What is an FFL?

An "FFL" is a Federal Firearm License. These licenses are commonly held by gun stores, pawn shops, and sporting goods stores. However, there are also many individuals that hold a FFL.

---

4. How do I choose a FFL to have my gun shipped to?

With thousands of FFL dealers across the country, there's a good chance you have a few nearby. You can find one by searching our FFL Dealer Locator.

When you place your order with us, the FFL Dealer Locator will let you choose a dealer to have your firearm transferred and shipped to.

---

5. Do I have to contact the FFL dealer?

Yes, you must contact the FFL dealer you've chosen to make them aware of the transfer and to make any necessary arrangements for picking up your firearm. It is also recommended that you inquire about any possible transfer fees they may charge.

By not contacting the dealer, there is a higher chance that the dealer will not accept your firearm, or that the dealer will not be available when the package is expected to arrive. If the firearm is returned to us for one of these reasons, additional shipping charges and/or return fees may apply.

---

6. Do I have to fill out a background check?

Yes, but not through us. Any necessary paperwork and background check is completed between you (the actual buyer/transferee) and the receiving dealer. This is usually done at the time you pick up your firearm.

---

7. How will I know when my gun is ready to be picked up?

When first contacting the dealer you've chosen, it is recommended that you make arrangements with them to pick up your firearm. When we ship your firearm, we include your contact information in the package. Most dealers will use this information to notify you once the firearm is ready to be picked up.

Some dealers may require extra time before a firearm is ready to be picked up. If you see that the package has been delivered, but you haven't received a call from the dealer, you may also contact them yourself to inquire when the firearm will be ready.

---

8. Can I return a firearm?

You can return any firearm to us provided that you haven't picked it up from your dealer.

While the firearm is still in the possession of your dealer, please inspect the firearm thoroughly to ensure that there are no visible defects. If you notice anything out of the ordinary, please contact us before picking up the firearm from your dealer. We can arrange to have it returned to us, and upon delivery and careful inspection of the firearm, we will provide you with your choice of either a replacement, if available, or a refund of the firearm.

Return shipping costs and/or a restocking fee may be deducted from your refund depending on the reason for return.

You can reach us at (740) 527-6200 Monday-Friday between 9am and 4pm Eastern time. We will be happy to work through any issues you may have.